Privacy Policy

You can exercise these rights by sending us a support ticket directly on the support chat (either on the website or on the app) or, by sending an email at hello@sende.io Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority. You are also able at any time to modify personal data by logging into your account and navigating to “User Settings”.

GOOGLE COMPLIANCE

Sende’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.

THIRD PARTY DATA

In the context of using our services, namely creating emailing campaigns and contact lists, Sende has access to the information contained in the email contact lists you create in your account, as well as the subject and content of the emails that you send out via our services. This data is stored on secure servers and only a limited number of people are authorized to access your contact lists, in particular for the purpose of providing support services. You are easily able to recover your contact lists from your Sende account at any time, by clicking on the “export” button. You may also modify and or delete contacts at any time from your account. In no case does Sende sell, share or rent out your contact lists to third parties, nor does it use them for any purposes other than those set forth in this policy. We will use the information from your contact lists only for legal requirements, to invoice and collect summaries for our own statistics and for the purposes of providing you with customer support services. As creator of the contact lists and associated email campaigns, you are considered the data controller within the meaning of the GDPR, and Sende is acting only as a data processor. In this capacity, you are responsible in particular for:

• making all the declarations necessary to the relative data protection authority,
• complying with all current regulations in force, including the data protection laws,
• obtaining the explicit consent of the persons concerned when collecting their personal data,
• ensuring your authority to use the personal data collected in accordance with the defined end purposes and refraining from any unauthorized use.

If a recipient of your emails sent via our services requests us to modify or delete his/her personal data, we will honor that request after proper verification and will inform you of it.

DATA RETENTION PERIODS

Your personal data is kept for the periods set out below.

• Personal data collected for the execution of the services as well as information about how and when you use the services: The time needed to provide to you our services, and in no event no longer than 3 years after closing your account (unless otherwise required by law).
• Personal data collected in order to send newsletters, requests and direct marketing: 3 years from data collection or last active contact with the prospect.
• Personal data collected for evidentiary purposes: Duration of the statutory limitation period (generally 5 years).
• Personal data collected as part of your data subject’s rights: If we ask you for proof of identity, we only retain it for the time necessary to verify your identity. Once the verification has been carried out, the proof is deleted.

LOCATION OF DATA STORAGE AND TRANSFERS

The host servers on which Sende processes and stores its databases are located exclusively within the North America. Sende will inform you immediately, to the extent we are legally authorized to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data. Regarding the tools we use (see article “Third party disclosures” on recipients of the collected data, concerning our processors), your personal data could be transferred outside the European Union. The transfer of your data within this framework is secured by the following safeguards:

• Either these data are transferred to a country which has been deemed to offer an adequate level of protection by the European Commission;
• Or we have concluded with our processors a specific contract governing the transfer of your data outside the European Union, based on the standard contractual clauses approved by the European Commission between a data controller and a processor.

SECURITY

Within the framework of its services, Sende attributes the very highest importance to the security and integrity of its customers’ personal data. Thus and in accordance with the GDPR, Sende undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorized circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorized persons. To this end, Sende implements industry standard security measures to protect personal data from unauthorized disclosure. Using industry recommended methods of encoding, Sende takes the measures necessary to protect information connected with payments and credit cards. Moreover, in order to avoid in particular all unauthorized access, to guarantee accuracy and the proper use of the data, Sende has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services. Notwithstanding this, there is no absolute safety from piracy or hackers. That is why in the event a breach of security were to affect you, Sende undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralize the intrusion and minimize the impacts. Should you suffer any loss by reason of the exploitation by a third party of a security breach, Sende undertakes to provide you with every assistance necessary so you are able to assert your rights. Moreover if, by some exceptional case, the direct loss incurred arose due to fault or gross negligence by Sende, you will be able to seek compensation within the limit of liability referred to in our Terms of Use. You should keep in mind that any user, customer or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that Sende will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts.

COOKIE POLICY

1. What is a Cookie?

When browsing our sites, cookies, pixels, tags and other trackers (hereafter referred to as “Cookies”) are installed on your computer. A cookie is a small file, often encrypted, that is stored in your browser or device and is identified by a name. It is installed when you visit a site or application. Each time you return to the said site or application, the Cookie is retrieved from your browser or device. This ensures that each time you visit the site or application, the browser is recognized. The installation of these Cookies is likely to enable us to access your browsing data and/or personal data concerning you.

2. Cookies Identification

Technical and functional Cookies Technical and functional Cookies are necessary for the proper functioning of the Site and to provide you with our services. They are used throughout your navigation, in order to facilitate it and to carry out certain functions. For example, a technical Cookie may be used to store your responses to a form or your preferences regarding the language or layout of the Site, where such options are available. We use the following technical and functional Cookies: